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Shipping Policy | Kim Well Fashion

Shipping Policy

Orders for products already on our website will be shipped in 4 business days for Local purchases and 10 days for international purchases. It will take approximately 7 to 28 days for bespoke products to be hand crafted and shipped.

During production, our artisans take their time to craft and mold your shoe to perfection so that you have a high-quality product.  Once the products pass, the vital stage that is quality control, they are shipped to you.

How much will delivery cost me?

International shipping costs are dependent on Location and the weight of the purchased items.

Local shipping costs depend on your location within Kenya. For deliveries around Nairobi and its environs, we charge a flat fee of Kshs 200/.

How will my products be delivered?

We prefer using our shipping partner DHL for all International shipments so that you can track your shipment on our website. You will receive a notification when your products have been dispatched.

Local deliveries are done by our Delivery guys or through Local courier services depending on location in Kenya.

What address should I fill in?

The address that you want your items delivered to, is the address that should be filled out on the form with the other correct details

What if DHL does not deliver to my area?

Let us worry about that. We will definitely find a way to get your products to you.

How long does delivery take?

Delivery within Nairobi and its environs takes approximately 2 days unless your order is to be customized. It takes 3 business days to deliver to any other part of Kenya.

International shipments take approximately 10 days, depending  on the Location.

What do I need to do to return my products?

Please refer to our return policy.